BS WARRANTY & RETURNS

BS Warranty

Previously, you haver read our terms and conditions at wholesale.bsatelier.com

In BS Atelier we design and manufacture our products, so we monitor the entire manufacturing process to ensure quality. Every product we send has been examined in depth, piece by piece.

The manufacture guarantees care and exclusivity in each piece, it also means that not all parts are identical, unlike those of industrial origin. Keep in mind when receiving your BS that may be slight variations in colour between pieces, but never in the quality of the product.

All our items have a 2 year guarantee against manufacturing defects from the time of purchase, (according to Law 23/2003 WARRANTY ON THE SALE OF CONSUMER GOODS.) A defective product will be replaced by another similar in features, function and value. Send us an email or in order to resolve it.

Note: BS tries to show the colours of its pieces as close to reality as possible.However, the colour may be subject to variation depending on the light and quality of your monitor or other factors beyond our control. If you have questions about the colour of one of our models, please contact us at info@wholesale.bsatelier.com.

warraty bs atelierReturns

Previously, you haver read our terms and conditions at wholesale.bsatelier.com

It is important for us that you acquire the product that you really want. For this reason, if you want to cancel your order, we offer the option to do so within 24 hours. Just send us an email with your order number, telling us the reasons for the cancellation, and the purchase will be cancelled. You will be reimbursed the full amount of the purchase and delivery expenses,excluding the management fees charged by PayPal. 

If you already have your products and find a manufacturing defect, do not forget that we offer a BS Warranty. A defective product will be replaced by another similar in features, function and value. Send us an email in order to resolve it.